The Croydon Summer Festival (“we,” “us,” or “our”) is committed to protecting the privacy of all visitors to our website, https://croydonsummerfestival.org/ (the “Site”), and those who participate in our events. This Privacy Policy explains how we collect, use, and protect your Personal Data.
1. Information We Collect
We collect information that identifies or is reasonably capable of being associated with you (“Personal Data”).
1.1 Information You Provide Directly
We collect Personal Data when you engage in the following activities:
- Newsletter Sign-ups: Your email address and optionally your name and postcode.
- Volunteer Applications: Your name, contact details (email, phone), and information about your skills, availability, and emergency contact details.
- Vendor/Stall Applications: Business name, contact person’s name, email, phone number, and product details.
- Contact Forms/Inquiries: Your name, email address, and the content of your message.
- Ticket Purchases (if applicable): Name, email, and payment confirmation (payment details are typically processed directly by a third-party ticketing provider).
1.2 Information Collected Automatically
When you browse the Site, we automatically collect certain data using cookies and web analysis tools:
- Technical Data: Your Internet Protocol (IP) address, browser type, operating system, and device type.
- Usage Data: Information about how you use the Site, including pages visited, referral source, time spent on the Site, and files downloaded.
2. How We Use Your Personal Data
We use the collected Personal Data for the following purposes:
- To Run the Festival: To process and manage volunteer assignments, allocate vendor stalls, and ensure smooth logistics for the event.
- Communication: To send you requested newsletters, updates, and information about the Festival, including any important changes or cancellations.
- Administration & Support: To respond to your inquiries, provide customer service, and process any necessary refunds or documentation.
- Analysis and Improvement: To analyze website traffic and visitor behavior to understand what content is most popular and improve the planning and content of future festivals.
- Safety and Security: To maintain a database of event staff and emergency contacts for use in an emergency situation.
3. Sharing and Disclosure of Personal Data
We only share your Personal Data with third parties when necessary for festival operations or when required by law:
- Service Providers: We use third-party tools to handle our operations (e.g., email marketing platforms, website hosting, volunteer management software). These providers are only given the information needed to perform their services for us.
- Ticketing Partners (If applicable): If you purchase tickets, your data is shared with our ticketing partner (e.g., [Insert Ticketing Provider Name]) for order fulfillment.
- Sponsors/Partners (If applicable): We may share aggregated, anonymous demographic data with our sponsors. We will only share your direct contact information (like your email) with a specific third-party sponsor if you give us explicit consent to do so.
- Legal Obligation: If required by law, subpoena, or to protect the safety of the public or the Festival organizers.
4. Cookies and Tracking Technologies
We use cookies (small text files placed on your device) to:
- Ensure the Site functions correctly.
- Measure visitor traffic and how our marketing performs (via tools like Google Analytics).
- Remember your preferences on the Site.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
5. Your Choices and Rights
You have control over your data. Depending on your location, you may have the right to:
- Access: Request a copy of the Personal Data we hold about you.
- Correction: Ask us to correct any inaccurate or incomplete Personal Data.
- Erasure (Right to be Forgotten): Request that we delete your Personal Data.
- Opt-Out: Stop receiving promotional emails at any time by clicking the “unsubscribe” link in the email footer.
To exercise any of these rights, please contact us using the details below.
6. Data Security and Retention
We implement commercially reasonable security measures to protect your Personal Data from accidental loss and unauthorized access. However, no internet transmission is ever entirely secure.
We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this policy, generally for the duration of the Festival planning cycle and a short period after for follow-up and analysis, unless a longer retention period is required by law.
7. Contact Us
If you have any questions about this Privacy Policy or our data processing practices, please contact the Festival team:
Croydon Summer Festival Team Email: admin@croydonsummerfestival.org
8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on this page and update the 06/10/2025 at the top. We encourage you to review it periodically.